Shipping policy

Shipping Policy

We ship to addresses within the United States.

Order processing

Orders are processed in 1-3 business days after they are placed. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday start processing the next business day.

Delivery time

Once your order ships, it arrives in 3-7 business days. Total time from order to doorstep is typically 4-10 business days.

Shipping rates

Shipping rates are calculated at checkout and shown to you before you pay.

Tracking

You will get a confirmation email with tracking as soon as your order ships. If you have not received tracking within 5 business days of ordering, email bradraizner@gmail.com.

Delays

Delivery estimates are not guaranteed. Carrier backlogs, weather, and busy periods can stretch transit times. Once a package is with the carrier we do not control its speed, but contact us and we will help you chase it.

Wrong addresses

Please check your shipping address carefully at checkout. We are not responsible for orders sent to an address that was entered incorrectly. If a package comes back to us as undeliverable, we will contact you to arrange reshipment at your cost, or refund you less the original shipping.

Lost or stolen packages

If tracking says delivered but the package is not there, check with neighbors and around your building first, then email bradraizner@gmail.com within 7 days and we will help you file a carrier claim.

International orders

We currently ship within the United States only.

Questions

Email bradraizner@gmail.com.